Heidi Berthoud, MPH
Project manager Heidi Berthoud is a project manager at the MacColl Center for Health Care Innovation and Kaiser Permanente Washington Health Research Institute with a background in research ethics, global health, and health care delivery. Her current work at MacColl includes research management, technical assistance, and program evaluation for a wide range of projects focused on health services, delivery system transformation, U.S. health care reform, and research dissemination and implementation. She has a particular interest in social determinants of health and research that bridges policy, public health, and community driven interventions.   Dona Cutsogeorge, MA  Staff author and web producer Dona Cutsogeorge is Communications Coordinator for the MacColl Center for Health Care Innovation. She collaborates with researchers to create communications materials and clinical practice resources, including Improving Chronic Illness Care’s website and related learning materials, and the Safety Net Medical Home Initiative's online practice coaching curriculum.  A member of the MacColl team since 2001, Ms. Cutsogeorge manages technical projects, oversees copyright processes, manages the Center’s social media, and is communications lead for Healthy Hearts Northwest.   Michael Parchman, MD, MPH Scientific investigator Dr. Parchman is Director of the MacColl Center for Health Care Innovation. His research focuses largely on improving chronic illness care in primary care clinics by approaching them as complex adaptive systems. Dr. Parchman has extensive health services research expertise with a focus on advancing the field of implementation science. A family medicine physician, Dr. Parchman previously served the Agency for Healthcare Research and Quality as the director of Practice-Based Research Network Initiative and senior advisor for primary care. Before joining AHRQ in 2010, he was the Mario Ramirez Endowed Professor of family and community medicine at the University of Texas Health Science Center at San Antonio. He is currently Principal Investigator for Healthy Hearts Northwest, an AHRQ-funded study of scale-up and spread methods to accelerate improvements in heart health risk factors across 200+ small primary care practices in Washington, Oregon and Idaho. He is also leading an implementation study of team-based approaches to safer opioid use for chronic pain in rural health centers in Eastern Washington and Central Idaho. He has a joint appointment at the Department of Family Medicine and the Department of Health Services Research at the University of Washington and is a collaborator in their Institute of Translational Health Science.    Jessica Ridpath  Editor Jessica Ridpath is a senior research communications consultant at Kaiser Permanente Washington Health Research Institute (KPWHRI). She develops content for KPWHRI’s public website, newsletter, and blog and helps research teams craft compelling messages for study recruitment and intervention efforts. She also leads KPWHRI’s Program for Readability In Science & Medicine (PRISM), which focuses on providing the research community with tools and resources to support the use of plain language in research studies.   Julian Rogers  Staff author and web producer Julian Rogers is a writer, editor, web publisher and communications manager. He has provided communication solutions for a number of industries, including health science research, health product marketing, manufacturing, transportation, alternative publishing and sports writing. He is the owner of Juju Eye Communications and publisher of the online magazine The Hit Job.